The Neuroscience of Leadership

New category added to the Servant Leadership Google+ Community. The Neuroscience of Leadership.

What we think, how we think, act and communicate makes a difference. While any authentic leader knows this to be true by their experiences, it is empowering to learn from research that developing one's emotional self-awareness is key to developing others. What do you do to be more emotionally self-aware?

Link to Neuroscience of Leadership: The Promise of Insights

ZMap tool to think through developing your attention and awareness.

~ Alan Goldsberry, Author and CEO of ZFactor Group

ZFactor blog explores and discusses a variety of techniques, tools and discoveries by successful people that will assist others to achieve greater personal and professional success. ZFactor is a proprietary coaching methodology based upon the premise that successful people think, act and communicate differently. The ZFactor methodology is proven to accelerate personal, professional and business growth.

When Does The Leader Make A Difference?

This blog title began germinating early last week week after a friend posted a link to an article "People Don't Leave Companies, They Leave Leaders." 

By the end of the week, he let me know he had left his job. I'm assuming he had considered his departure and the article may have quickened his decision. We get together this coming week and I'll find out more.

The premise of the article - it really is all about the quality of the leadership. This should be a quick kick in the rear for anyone in a leadership role. Being the leader really does mean - within the domain of your authority, everything and everyone is your responsibility. A leader is absolutely held accountable for what they think, do and say. In the case of this friend, the difference the leader made appears to not be positive for the company.

If the leader is not learning why good people are leaving that leader may not realize good people won't put up with low quality leadership. (later in this blog, you can learn how to measure the quality of leadership) 

If a leader is not willing to learn why people are leaving, they are not learning to think differently and they will not act differently. They keep doing the same thing expecting different results. Such leaders keep running off good people and eventually attract only people who will put up with a low quality leader. The result is the low quality leader finally gets fired. Einstein identified that as insanity. And, there is a solution for leaders who are willing to think and act differently than they have in the past.

Leaders Need A Roadmap In Order To Meet People Where They Are

Whenever I hear stories of good people leaving because of the leader, it makes me wonder if both the leader and the employee have a roadmap so each knows where the other is on the map. While they may have clearly defined job descriptions, I find very few leaders truly have the capability to meet people where they are. 

In other words, does a leader know:

• What's important to the employee? 
• What are their development or resource needs so they can excel at their job? 

Most leaders want people to meet the leader where they are. Ironically the leader expects people to do this without any kind of roadmap. By the way an organizational chart is not a roadmap.

Thousands of books and millions of articles about leadership attempt to define the traits and characteristics of leaders and create labels for the various types of leaders. Traits, characteristics and labels are like the streets, roads, cities and towns on a roadmap. Very important information, but it's only of value when you can accurately pinpoint where you are on the roadmap, making it easy for you to plan how to get to your destination.

Without a leadership roadmap, leaders typically wander around making it difficult for others to follow. A wandering leader (most don't know they are wandering), will not ever truly get to the heart and soul of WHEN and how authentic leadership makes all the difference. 

This infographic is a basic leadership roadmap I use with leaders. After an initial use of this infographic, it becomes easy to tailor a leadership roadmap to any leader and/or any situation. Take a moment to review before you read the rest of this blog.

How To Know The "WHEN"

A leader who understands the "when" of leadership will know the right thing to do, with the right people at the right time. This takes ongoing practice, making a leadership roadmap essential.

Yet, even with the roadmap, the "when" of leadership is like looking for the hidden image in an autostereogram. Autostereograms are computer generated 2D images that create 3D visual illusions in the brain. Sometimes you see it and sometimes you don't. It takes practice and skill to be able to consistently see the hidden images.

While any leader can look at a 2D image (what's easy to see about a situation), authentic leaders have developed the skill and knowing to consistently see the hidden 3D images (what's driving a situation). When the leader can clearly understand the how, why and what of leadership, it becomes easier for them to know when they are most likely to make a meaningful difference.

Why A Leader Struggles With The When - Low Capacity

Based upon my personal leadership experience and numerous opportunities to work with leaders at all levels, I know a leader begins to leave their struggles behind when the leader fully embraces the concept that an authentic leader is one who serves versus being served. 

The moment they become a servant-focused leader their leadership roadmap becomes like the autostereogram and the "when" becomes like the hidden 3D images. Not easy to see, but consistent practice starts producing different and meaningful results. And, other people begin to see how quality leadership makes a difference. 

No matter how much a leader knows about leadership, it is only when the leader genuinely understands that leadership competencies only make a difference when integrated with a servant-focus. When a leader has this understanding they know how and what to do, why they do it and, most importantly, the right time (when) to do it. 

Time and again, during conversations with leaders, the less their servant-focus, the lower their capacity for dealing with all the people, situations, changes and uncertainties that come with the role of leader. A leader with low capacity will struggle. It is easy to recognize a struggling leader because you will hear them make "either/or" type statements. They will say things like, "Either Joe gets with the program or he will be fired!" 

The leader's comments and opinions are typically stated as if everything is either black or white. This same leader will also have wide and abrupt mood swings. They blame others and often even appear bipolar. A leader with low capacity is easily overwhelmed and has very little self control to take time to think "gray" about a situation versus always reacting in a black or white manner. The lower a leader's capacity, the lower their ability to exercise genuine leadership competencies.

An authentic leader will be just the opposite of this "either/or" type leader. The authentic leader will be skilled at "both/and" thinking. Both/And thinking opens an authentic leader's mind to new possibilities (see the gray), making it easier to see when to do the right things. They have trained their brain to see the when, like being able to see the autostereogram 3D images, in their mind. An authentic leader will have the capacity to think through a variety of scenarios until they are able to know when to act and with whom.

How To Instantly Measure Authentic Leadership

The infographic is called a ZMap. For a leader this ZMap empowers you to quickly pinpoint which quadrant best defines your current level of leadership. Once you pinpoint where you are, it becomes easy to design your development plan to get to where you want to be. If you work with a leader, you can use this same ZMap to gain some insight, understanding and appreciation for a leader's quality of leadership.

While the topic of leadership can be a very complex discussion, this ZMap quickly cuts through all the noise. Once you know where you are it is simple to plan the journey to your destination. Authentic, sustainable leaders have developed a personal leadership roadmap though trial and error. They use it to know when to do the right thing with the right people at the right time.

A leader can use this simple ZMap to quickly develop a personal leadership roadmap much faster than the traditional leadership development processes. When you know where you are on this ZMap, you can instantly focus on what you need and know where to find or ask for the right resources to help you improve your quality of leadership.

It Begins With Being Honest With Yourself

Answer these two statements and pinpoint where they intersect on the ZMap. 

• Rank your Leadership Competencies. (Y axis) The higher your knowledge and execution of quality leadership competencies, the higher your point on the Y axis.
• Rank your Servant-Focus. (X axis) The more time you spend thinking about serving those who work with you and actually doing and being a servant leader, the further out on the X axis is your pinpoint.

Based upon where these two points intersect, what are your thoughts about where you find yourself on the ZMap and what actions do you see you need to take to get to where you want to be? 

When I work with leaders, this simple ZMap gets the two of us on the same page and engaged into a meaningful discussion that creates immediate and lasting value for the leader. More information on how to plan your leadership development journey will be shared in future blogs. 

My experience is those leaders who genuinely want to improve will take this ZMap and get started by first observing what they think, say and do - and begin making appropriate changes. This blog reviews how to become a skillful thinker.

I encourage you to do the same. You will be amazed at how quickly you begin to start thinking differently and experiencing when your leadership makes positive, meaningful differences for others.

Best to your becoming a servant-focused leader.

~ Alan Goldsberry, Author and CEO of ZFactor Group Publishing

ZFactor blog explores and discusses a variety of techniques, tools and discoveries by successful people that will assist others to achieve greater personal and professional success. ZFactor is a proprietary coaching methodology based upon the premise that successful people think and act differently. The ZFactor methodology is proven to accelerate a person's ability to think and act differently.

What's Your Lifetime Value Potential?

You can easily estimate how much money you will make over your lifetime. Have you ever pondered on your potential to create value for others over your lifetime?

Through my work with ZFactor Group, I get to see people make this simple shift in their mindset. Imagine the possibilities when you focus on creating value for others. My experience is when people do this, their lifetime earnings potential increases substantially.

This is why ZFactor publications focus on Revealing And Releasing Your Untapped Potential. When people choose to think, act and communicate differently, it's like they have finally found that essential key to success.

ZFactor books helps others find their key for success by providing a:

1. Simple map to plot where you are; 
2. Compass to determine the direction you want to go; and, 
3. Guide of defining characteristics to help you know what to do to bridge the gap between where you are now and where you want to be.

Through our various engagements with others - comments from readers, presentations, coaching sessions or workshops - we are continually amazed at how quickly people shift the way they think about their current situation as they recognize where they are and have a simple map. As people embrace thinking differently, they immediately find themselves in the midst of a personal transformation that propels them from me-focus to others-focus. 

There is no complicated formula or long drawn out training or session-after-session with a guru to figure out the meaning of life. It begins with stop focusing on yourself and focus on others. Sometimes, it can even be as simple as a good friend, Peter Strople, describes how one question can create Instant Change. 

It is in this transformation when people immediately become what we refer to as Value Creators. Instantly, their expertise, knowledge, talents and skills can be focused on moving their life forward and/or a new idea, concept, project, team or organization. The result - other people benefit as you increase their financial value and your lifetime financial value potential increases, as well. And, being others focused doesn't have to be about financial value.

So, what's your choice? Will you maintain a me-focus or will you ponder the question - "What's Your Lifetime Value Potential?" If you are ready for Instant Change in your life, you will choose to ponder the question, engage into thinking, acting and communicating differently and develop a deep understanding for making a difference and creating value for others. 

If you choose to ponder the question, I guarantee your life will change and you will experience all you have ever imagined possible and most likely experience the impossible, as well.

Happy pondering...

~ Alan Goldsberry, Author and CEO of ZFactor Group Publishing

ZFactor blog explores and discusses a variety of techniques, tools and discoveries by successful people that will assist others to achieve greater personal and professional success. ZFactor is a proprietary coaching methodology based upon the premise that successful people think and act differently. The ZFactor methodology is proven to accelerate a person's ability to think and act differently.

The genesis of this blog is based upon a current engagement by ZFactor Author, Cindy Goldsberry, who is in collaboration with Zilliant, who provides companies with data-driven guidance, enabling smarter pricing and sales decisions to help businesses increase profitable sales. Read Cindy's blog for more information. Learn how Zilliant is definitely a Value Creator for their clients. In fact, they can measure how much more financial financial they provide to their clients.

Other Important Links:

Instant Change (Friends of Peter)

Lifetime Earnings Calculator

What Do Your Choice Of Words Reveal About Your Leadership?

How much do you pay attention to the words you think, speak and write? Highly capable leaders will be aware of the words they use as they craft the various messages they have to deliver throughout their day.

How much do you pay attention to the little words? For example, I-words, we-words and you-words. Interestingly, these little words can reveal your psychological state and how you view your leadership status in a group of other leaders. 

The little words referred to as 'function words' by James W. Pennebaker, PhD of Psychology at the University of Texas at Austin,* may ultimately reveal your genuine thoughts, feelings, motivations and to what degree you connect with your audience. Dr. Pennebaker makes this observation from his research:

"High-status people use we-words and you-words at high rates and use I-words at low rates. In fact, this same pattern emerges when people are chatting with each other on the Internet."**

If you catch yourself in a room of leaders and notice you or someone is saying, "I did this... or I've done this... or this is who I am, etc.." this individual may be nervous about being the room of other leaders and trying to prove something.

The research has also proven this holds true through internet communications, as well. Look back over some of your communications by email or online conversations. If you consider someone to be of higher status than yourself, you might notice you have used more I-words. Likewise, if you are communicating with an employee you most likely have used more we-words and you-words. For fun, look at your LinkedIn invitations you receive and send. Which ones have more I-words?

This just touches on the extent of this interesting research into how language reveals more about us than we know. I tend to think of it as the body-language of language. The little words can reveal more about us than all the nouns, verbs, names, adverbs, etc... we put our primary focus.

This knowledge can help leaders to more quickly understand themselves and the people they work with. And, most importantly, be another tool in your coaching-mentoring development toolkit.

I highly encourage you to learn more from the website and book [links below].

~ Alan Goldsberry, Author and CEO of ZFactor Group Publishing

ZFactor blog explores and discusses a variety of techniques, tools and discoveries by successful people that will assist others to achieve greater personal and professional success. ZFactor is a proprietary coaching methodology based upon the premise that successful people think and act differently. The ZFactor methodology is proven to accelerate a person's ability to think and act differently.

* The Secret Life of Pronouns [website]
** Pennebaker, James W. (2011-08-23). The Secret Life of Pronouns (p. 182). Bloomsbury Publishing Plc. [book link]

Your Blog Can Predict Your Success Or Failure

How you write and the words you use can make a difference and predict your success or failure in achieving your goals. Do you really want to make a change in your life to achieve greater success? How about lose weight, make more money or check an item off your bucket list?

Blog about your personal goals. Not just listing your goals, but write and talk about how you feel whether or not you are achieving your goals.

Cindy K. Chung*, Dept of Psychology at the University of Texas at Austin, researched bloggers writing styles in reference to losing weight. The research found that bloggers who wrote about their attitudes, feelings and emotions were more successful at losing weight than bloggers who wrote about their food intake.

I know this sounds very counter intuitive, but consider this. Think about the success people have when they fully engage in a mastermind group, roundtable of like minded professionals or Plus Your Life, Google community.

Participants will initially set their goals and then begin discussing their practices, disciplines and emotions relative to the process of achieving those goals. Apparently, the research shows that people who do this in their blogs are more successful in achieving their goals.

If you are really serious about achieving your goals, stop making daily lists of what you are doing and start writing about your feelings and emotions about it. Better yet, write about it and talk about it with your friends. And, the more frequent you do it, the faster you achieve your desired results.

Funny story: My wife used to weigh herself every morning. The scale was next to the breakfast table where our youngest son, then age 5 (now 19), had observed his Mother doing this. One morning, he asks, "Mom, why do you weigh your feet every day?" After that, it became less important to weigh herself everyday and she moved the scale back to our bathroom.


* Cindy's research is based upon the research by James W. Pennebaker, PhD of Psychology at the University of Texas at Austin.

• Cindy Chung research overview [pdf]
• James W. Pennebaker, The Secret Life of Pronouns [website] [book]

Keep on blogging what you really think about achieving your goals, 

~ Alan Goldsberry, Author and CEO of ZFactor Group Publishing

ZFactor blog explores and discusses a variety of techniques, tools and discoveries by successful people that will assist others to achieve greater personal and professional success. ZFactor is a proprietary coaching methodology based upon the premise that successful people think and act differently. The ZFactor methodology is proven to accelerate a person's ability to think and act differently.

4 Most Common Behaviors Of Ineffective Leaders

For a servant leader this INC article is good reading to do a checkup and refinement. For an ineffective leader who masquerades, as an effective leader, this should be a wake-up call.

Authentic servant leaders will take a moment to think through these behaviors while the ineffective leader probably isn't reading the article in the first place.

In this article by Les McKeown, his experience with ineffective CEOs reveals these behaviors:

1. The weaker the leader, the more they know.
2. The busier the leader, they don't spend quality time thinking strategically.
3. Their general perception of others is negative.
4. The weak leader is either in the room and dominating the conversation or they aren't in the room.

What I enjoy about articles like this is it appears in a publication that has many readers who are not in the leadership role. For them, it gives them a way to measure whether they are working with an ineffective or effective leader. 

That is important for continually learning servant leaders because it confirms that not only are you being watched, followers are learning how to measure your leadership.

Think about it.

~ Alan Goldsberry, Author and CEO of ZFactor Group Publishing

Entrepreneurial Leaders Do What Matters

"Do all the good you can. By all the means you can. In all the ways you can. In all the places you can. At all the times you can. To all the people you can. As long as ever you can." ~ John Wesley

These are times of rapid change, uncertainty and opportunity that call forth leaders with a deep desire to make a difference and leave a lasting legacy in business, community, church and government. People want to be part of something that matters. Yet, the challenges of getting others willing to confront the issues at hand and execute workable solutions require leaders who have the adaptive capacity to get others on the same page and moving in the same direction, at the same time. Leaders must have a deep understanding of what it takes to be highly effective and influential leaders. 

Leadership is no longer about declaring the vision or direction and then looking to see who is following and then focus on those who follow. This is a time for leaders to embrace the heart of a servant and spirit of the warrior. Authentic servant leaders observe all that exists around them and apply what they learn to develop a deep understanding of the art and science of leadership. Each must put forth the required time and effort to make themselves authentic servant leaders with a clear focus on others and set the course for things to come. Great leaders throughout history maintain a sense of providence as to who they are, where they are and what they are called to do. The opportunity, like no other time in history, is the possibility to create a world great leaders throughout history have desired to make reality.

Those who choose to pursue this leadership opportunity quickly realize the process to become an authentic servant leader involves reconciling immense personal and professional challenges. Change becomes a way of life. Leadership is a self-development process that requires daily attention as society requires leaders to have a servant-focus, be of solid character and maintain high standards in leadership practices and principles. Leaders are expected to continually learn and with a trusted mentor become a highly capable leader who knows themselves, cares about people and has a deep understanding of the business or organization they steward. 

For those leaders who answer this call into servant leadership, the Servant Leader Framework serves as a highly effective methodology for thinking and processing through all the situations, possibilities, challenges, changes and complexities of leadership.

This xy graph or ZMap becomes a ‘one page book’ for those who desire to know and understand who they are as an entrepreneur and servant leader. This simple xy graph provides clarity and focus on what to do to get to where you want to be. The challenge for entrepreneurs is reconciling their desires for success with doing good to make a difference. For those entrepreneurs who can stay focused on both success and doing good at the same time will know what it means to go from success to significance. It is possible to have it all. Just look at all the entrepreneurial leaders who have proven this is true. This is one of the ZMaps in my upcoming book The Servant Leader Framework.

~ Alan Goldsberry, Author and CEO of ZFactor Group Publishing

The Servant Leader Framework Series (A Lasting Legacy)

Several previous blogs have been about building your legacy. This next series of blogs focus on what I believe to be the most rewarding ways to build a sustainable legacy that makes a difference.

Based upon my experience and the numerous leaders I know and have coached, those who truly decide to be authentic servant leaders experience all the best of life and success. Not to say there aren't challenges, setbacks and failures. Bad things do happen to good people. Yet, that's life and if you are truly committed to building a sustainable legacy, becoming a servant-minded leader, in my opinion, is the only way to make it happen.

I've recently begun polishing off a book project I began in 2008, which for a variety of reasons got delayed. Priorities changed pretty quickly when my wife was diagnosed with breast cancer. Today, she is incredibly healthy and a three plus year survivor. As we got back into more normal life, in late 2011, I got busy with a couple of authors (one of which is my wife) to publish the first three books of the ZFactor series of books, which we wrote and published in ten months. Now, my five year old book project is calling loudly to be completed.

"The Servant Leader Framework" is actually the foundation for the ZFactor Coaching Methodology used in all ZFactor books. Each book focuses on a specific market niche and each author is an acclaimed industry expert. The premise is simple in the books:

1. Successful people think and act differently.
2. You are what you think. (Thought + Action = Result) Change your mindset, change your life.
3. Thinking is a skill that takes practice and coaching to reveal and release your full potential.
4. When you know who you are, where you are and what to do - you make it happen. (the books reveal a series of defining characteristics of success).
5. A xy graph is utilized as the power tool to accelerate getting focused and staying focused on the right things at the right time with the right people to achieve goals and objectives. 

ZFactor has proven to accelerate performance improvement because people quickly know what thoughts and actions to change to get the results and success they desire. This is based upon several years experience using the ZFactor Coaching Methodology with a variety of professionals, executives, managers and leaders in a various industries and roles.

The Servant Leader Framework is for those individuals in leadership roles and emerging leaders who know they are being called to make a difference and build a lasting legacy. 

Over the next few weeks, I'll be sharing parts of the upcoming book and I am always open to any and all comments.

To get the greatest benefit for the time you spend with these blogs, take a look at the xy graph below and ask yourself: Which quadrant best represents who you are as a servant leader?

Then ask yourself these questions:

• What is the defining characteristic, trait or behavior that best defines why you selected the quadrant you did?
• What is one change you can make that will move you from that quadrant to another quadrant?
• When will you make that change?

More to come...

Thanks for reading my various blogs and have a great day!

~ Alan Goldsberry, Author and CEO of ZFactor Group Publishing

What You Think Determines Your Legacy. Where Are You?

You are here. Welcome. Not to be flippant with you, but you are here, right now. Thank you for being here and taking some of your valuable time. I promise to create some value for you.

What are you thinking and saying to yourself, right now? What will you be thinking, saying and doing when you finish reading this? Will you stop reading here and go on about your day or will you take another few moments that will make a difference for you and your legacy?

60,000 Thoughts a Day

You have 60,000 thoughts a day. What percentage are positive and what percentage negative? How many of those thoughts are focused on where you are and who you are being now? 

How will you spend your day? What will be your dominant thoughts and actions throughout the day? At any moment, you can take a breath and check in on your thoughts and what you are saying to others. And, you can choose to make appropriate changes that work for you and others around you.

You are what you think. What you think influences what you do and what you do determines where you are. On a scale of 1 to 10 how does where you are now represent where you want to be and ultimately your legacy? 10 being you are definitely in your sweet spot.

Thinking is a Skill - Needs to be Developed

This is not rocket science, nor is it some new age mumbo jumbo. Thinking is a skill to be learned and developed. How would you rate your ability to think about what you want to think about? How often does someone's statement or some comment on TV make you react with a statement that just flies out of your mouth like someone pushed the Play button on a video? 

3 - 3 - 3

Before you speak think 333.

1. Count to three (3).
2. Have you said what you are going to say three (3) times or more?
3. Will what you say make a difference three (3) minutes from now, three weeks, three months, three hundred years...?

Take the next few moments and notice how many of your thoughts are influenced by some external stimulus. If the majority of your thoughts and what you say are stimulated by external sources, you have not developed your most valuable asset - your thinking skills.

Think of a time when you intentionally shifted your thinking from negative to positive. Learning to shift your thinking from inside is not only a good skill to develop, it is the most essential skill necessary for achieving your goals and ultimately leaving a legacy that makes a difference.

Thought + Action = Result

If you want to know your past thoughts and actions, simply assess where you are now, your results. If you want to change your future results, change the way you think and the actions you take. What thoughts and actions will give you the results you want? 

It really is this simple and it takes real intention and work to make it happen.

What you think will determine your legacy.

~ Alan Goldsberry, Author and CEO of ZFactor Group Publishing